Privacy Policy

Last Updated: June 2026

1. Introduction

This Privacy Policy applies to the GoVia mobile application and platform operated by MASTERMINDNEO TECHNOLOGIES PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, bearing Corporate Identity Number (CIN) U62011PN2026PTC255681, having its registered office at CHAPADGAON, TAL. SHEVGAON, DIST. AHMEDNAGAR, Chapadgaon, Shevgaon, Ahmednagar – 414503, Maharashtra, India.

This Privacy Policy explains how MASTERMINDNEO TECHNOLOGIES PRIVATE LIMITED ("MastermindNeo", "Company", "we", "our", or "us") collects, uses, stores, processes, and discloses information when you access or use the GoVia platform.

GoVia respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, and disclose information when you use GoVia.

2. Information We Collect

Account Information

  • Name
  • Mobile number
  • Email address
  • Date of birth
  • Profile photo

Verification Information

  • Identity verification status
  • Vehicle verification status
  • Account verification records

Location Information

  • Pickup locations
  • Drop locations
  • Route information
  • Live location during active trips (where enabled)

Transaction Information

  • Booking details
  • Payment references
  • Refund information

Device Information

  • Device identifiers
  • App version
  • Crash reports
  • Log data

3. How We Use Information

  • Provide platform functionality.
  • Facilitate ride and parcel matching.
  • Improve platform performance.
  • Detect fraud, abuse, and security threats.
  • Provide customer support.
  • Comply with legal obligations.
  • Enhance safety features.
  • Communicate important service updates.

4. Location Data

Location information may be collected while:

  • Searching trips.
  • Posting trips.
  • Navigating active bookings.
  • Using safety-related features.

Location access can generally be controlled through device settings. Disabling location permissions may limit certain platform functionality.

5. Information Sharing

With Other Users

Limited profile and trip-related information may be shared to facilitate bookings, ride coordination, parcel coordination, and communication.

With Service Providers

  • Payment processors
  • Cloud hosting providers
  • Analytics providers
  • Communication service providers
  • Mapping and navigation providers

For Legal Reasons

Information may be disclosed where required by applicable law, legal process, court order, government authority, or regulatory requirement.

6. Data Retention

Information is retained for as long as reasonably necessary to:

  • Provide services.
  • Resolve disputes.
  • Prevent fraud and abuse.
  • Enforce our Terms & Conditions.
  • Meet legal and regulatory obligations.

7. Data Security

We implement reasonable technical, organizational, and administrative measures to protect personal information.

However, no method of transmission, storage, or electronic processing is completely secure, and GoVia cannot guarantee absolute security.

8. User Rights

Subject to applicable laws, users may request:

  • Access to personal information.
  • Correction of inaccurate information.
  • Deletion of certain information.
  • Withdrawal of certain permissions where applicable.

Requests may be submitted through support channels.

9. Third-Party Services

GoVia may integrate with third-party services including:

  • Payment gateways
  • Mapping providers
  • Cloud infrastructure providers
  • Analytics providers
  • Communication platforms

Such services operate independently and may have their own privacy policies. GoVia is not responsible for the privacy practices of third-party services.

10. Children's Privacy

GoVia is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, appropriate steps may be taken to remove it.

11. International Data Processing

By using GoVia, users acknowledge that information may be processed, transferred, and stored using cloud infrastructure and service providers located in different jurisdictions, subject to applicable laws and reasonable safeguards.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Continued use of the platform following publication of updates constitutes acceptance of the revised Privacy Policy.

13. Contact

For privacy-related inquiries: goviaapp@gmail.com

Company Contact

MASTERMINDNEO TECHNOLOGIES PRIVATE LIMITED

CIN: U62011PN2026PTC255681

Registered Office:
CHAPADGAON, TAL. SHEVGAON,
DIST. AHMEDNAGAR,
Chapadgaon, Shevgaon,
Ahmednagar – 414503, Maharashtra, India

Email:
mastermindneotechnologies@gmail.com
goviaapp@gmail.com